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March 18th, 2006, 05:08 PM
#1
GreyMyst
Guest
Not only that , if you call AG customer service and explain what happened, they may send you a shipping label to ship it back to them in order to do the exchange for free. [img]smile.gif[/img]
To find out costs you nothing but a phone call. (and it's free too [img]wink.gif[/img] )
Call
1-800-360-1861
And ask for "Customer Service"
<font color="#051E50" size="1">[ March 18, 2006 01:09 PM: Message edited by: GreyMyst ]</font>
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March 18th, 2006, 05:18 PM
#2
Inactive Member
Welcome to the board, Julie, and good luck figuring out your Elizabeth situation. [img]graemlins/rose.gif[/img]
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March 18th, 2006, 05:23 PM
#3
ponydreamer
Guest
[img]graemlins/rose.gif[/img] WELCOME! [img]graemlins/rose.gif[/img] How wonderful that you won the dolls at Barnes and Noble! That must have been so fun!
I would definately send the extra Elizabeth back, and let your daughter pick out a new doll, some furniture, clothes, whatever. She'll have so much fun waiting for her order!
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March 18th, 2006, 05:27 PM
#4
Janie3082
Guest
Welcome to the board! Hope you like it here! [img]smile.gif[/img]
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March 18th, 2006, 05:49 PM
#5
Inactive Member
Willkommen Julie - nice meeting you!
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March 18th, 2006, 06:05 PM
#6
Inactive Member
Welcome to the board! [img]biggrin.gif[/img] [img]graemlins/thumbs_up.gif[/img]
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March 18th, 2006, 07:16 PM
#7
Inactive Member
Welcome to the board - There are lots of LOVELY goodies to choose from.
If you are after retired items another alternative is to Sell her on E-Bay and use those funds to get a retired item.
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March 18th, 2006, 08:20 PM
#8
13Pumpkins
Guest
Welcome to the board!
AG is the GREATEST when it comes to customer service!
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March 19th, 2006, 04:03 AM
#9
Inactive Member
I stumbled on this site looking for anything about American Girl trading. My daughter has been in love with American Girl dolls for ages and finally this Christmas my family took a shopping trip to NYC and AG Place was one of the first stops. Thats all my daughter wanted for christmas was Elizabeth so one aunt bought her Elizabeth , and some bought her outfits i bought the bed. And wouldnt you know just a few days before christmas i get a call from Barnes and Noble. We had entered a drawing months before they had for the Elizabeth and Felicity and it was pure dumb luck that we won. So of course now she has two of the same. One new Elizabeth in the box and one not quite like new with no box since somenoe didnt keep the boxes at barnes and Noble. I'm not entirely sure which one we would trade. It woudl be nice to either another almost like new doll to trade with the won Elizabeth. Or almost like new accessories or furnishing that would be of the same approximate value. I will post a picture asap. I was just so happy to find this site that i wanted to post while i saw it lol.
Happy Collecting =)
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March 19th, 2006, 04:08 AM
#10
Inactive Member
Julie -
If the doll you bought at AG Place is still in new condition, you can return her to AG and get a different doll in exchange.
And welcome to the board!
Linda
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